Company

Company

Servus Intralogistics is part of the Austrian technology company Heron. Our passion is development and production of customised intralogistic systems with the intelligent and autonomous transport robot ARC (Autonomous Robotic Carrier). Servus helps its customers, to combine all internal logistic processes – from incoming goods via the warehouse, production, assembly or picking to outgoing goods – in a lean flow process. Thanks to the Servus system components, your logistics solution becomes your individual process.

We advise out customers on the implementation of lean logistics, and together develop the best solution and set it up for them.

Servus – serves you more

Gründung von Robotunits GmbH
Servus Robotics ARC der 1. Generation
Servus Intralogistics Markteinführung mit Präsentation auf der Motek im Jahre 2005
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Eröffnung der Ideenfabrik in Dornbirn 2008
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2014 ARC-im-Heber_1920x1080
Workshop Logistik
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top100, Top 100 Veranstaltung, Firma Collini Bludesch
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Servus-Cube Anbindungsmöglichkeiten 72 dpi
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Final Westansicht Neubau klein
MedARC: the expert for hospitals
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In order to be able to react to even more flexibly to changes in production and to the need for an optimum material flow, the development of SERVUS began in 1997.
After eight years, the self established requirements of the system are met. In 2005, the first intelligent transport robot for intralogistics and assembly machines was presented to the public for the first time at Motek in Sinnshein. In 2005, SERVUS was founded. 75 percent of the newly founded company belong to Heron and 25 percent belongs to the Swiss company, Swisslog.
The SERVUS team wins the “Innovation prize of the Vorarlberg Economy” for the development of the SERVUS system. In the following year, SERVUS is nominated for the Austrian national award “Innovation”.
Opening of the Heron think tank. The Heron subsidiaries, Servus Intralogistics, Robotounits and Heron CNC technology have the optimum conditions in the intelligent factory on a 6000m² usable area. SERVUS plays a central roll in the new Heron building. The entire internal logistics are processed using the SERVUS system.
The SERVUS transport robot is awarded with the “red dot design award” for high design quality. “The unique combination of functionality and design” won over the jury.
The Heron group takes over part of Swisslog and is thus the sole owner of SERVUS Intralogistics GmbH. At the same time, the first SERVUS system with the ARC3, the autonomous robot carrier of the 3rd generation Comes in to operation.
Out of 200 companies, Volkswagen chooses the ten most innovative delivery operations – one of which is SERVUS. SERVUS is conquering the globe with its globally unique combination of a transport robot (Autonomous Robotic Carrier, ARC3) and an attached articulated Schunk robot.
The company headquarters in Dornbirn is expanded. The production area grows by two thirds. 70 new office workplaces are created. All the areas in the company are connected with the SERVUS system. The think tank spawns the innovation factory setting new standards in terms of industry 4.0 and Lean Production.
After ten years of successful cooperation, the next logical step was to move even closer together. Servus Intralogistics acquires 25.1 percent of MIA Systems & Software GmbH. Thanks to this partnership, customers receive an innovative, bespoke material flow and warehouse software solution, from a single source.
Christian Beer is awarded Entrepreneur of the Year due to the high level of innovation and continuous further development of the Heron Innovations Factory
The Servus-Lifter is the world’s first transport robot that moves horizontally and can be extended vertically. For the first time, it supplies all stations in the warehouse or in production fully automatically.
The Servus Cube enables fully automated, autonomous storage and retrieval, both as a centrally and decentrally deployable warehouse. Whether commercial, construction, trade or industry: As a simple plug-and-play solution, the flexible Servus-Cube is the perfect entry into automated goods storage and the ideal supplement for existing intralogistics systems.
Combining the Hermle C32 with the Servus System:
A combination of milling machine, articulated arm robot and Servus System enables fully automated operation from goods receipt into production to goods issue of the Heron CNC technology.
The strong growth of the company again requires an expansion of the company site. Thus, underground parking spaces, exhibition and assembly areas, offices, a company restaurant, a fitness room and a new innovation laboratory are being built on an area of 14,400 m².
Servus Intralogistics is pleased about the largest order in the company’s history with the major project at the University Hospital Zurich. Servus Medical Logistics has developed an innovative, cleanroom-compatible logistics system for hospitals that meets all the requirements of the USZ.

Heron Innovations Factory

The Heron Innovations Factory is the breeding ground for our innovation. Much like the Heron Group’s product philosophy, the company building also has a modular designed. This modular structure of the building, as well as the open and modern layout of the work areas, help us to adapt to changes flexibly and dynamically, much like a start-up. The result is open and direct communication among the employees and a flat hierarchy – from the apprentice to the CEO. We work in an open and innovative way, just like a start-up.

We want the Heron Innovations Factory to be a lively place for ideas and innovations. Our aim is for clients to approach us with specific projects. We help the customer to experience the whole variety of innovations and the latest technologies in genuine operation. With this impetus and the newly acquired ideas, customers can go home and implement them in their own companies. The customer does not need to learn about the product in theory, or in a showroom set apart from the real world: instead customers can experience the product live and understand the business sense it makes for them. For example, the Servus transport robot handles our entire internal

logistics and part picking. Each department, from incoming to outgoing goods, is connected with the Servus system. Our employees can fully concentrate on value adding activities.

In the Innovation Factory, we seek to show the effects of a fully networked factory on people, products and precesses taking all aspects of industry 4.0 and lean culture into consideration.

The Heron Group includes

Heron Innovations Factory is an owner-managed, globally active family business based in the heart of Europe, more precisely in the city of Dornbirn, which is situated in the Austrian part of the border triangle at Lake Constance. Heron Innovations Factory has its origins in the development and construction of customized assembly machines. Over the years, four independently operating subsidiaries have developed:

How Servus Emerged

As a supplier to the automotive industry, Heron implemented the fully automatic machine for the steering wheel adjuster in the AUDI A6. During final inspection, Ferdinand Piëch, who is known for being a perfectionist, was annoyed by a noise when adjusting the steering wheel. He stopped the SOP and asked his engineers to get rid off the noise. For Heron, this meant mechanically adapting the fully automatic machine, which was already ready for delivery, to match the modified product as quickly as possible. In the Heron development team, there was desire for a more flexible automation system that can be easily and quickly adapted to new conditions. Mr. Piëch can therefore be seen as the initiator of the idea behind the development of Servus.

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